Privacy Policy
How Sovinfra handles your personal data and protects your privacy.
Introduction
This Privacy Policy explains how Sovinfra ("we", "us", "our") collects, uses, and protects your personal data when you use our services.
Data We Collect
Account Information
When you create an account, we collect your email address, name, and payment information.
Usage Data
We collect API usage metrics including request counts, token usage, and latency measurements. We do not store the content of your API requests or responses.
Zero Data Retention on Inference
Prompts and completions sent through our inference API are processed in memory and never written to disk. No training data is derived from your usage.
How We Use Your Data
- To provide and maintain our services
- To process payments and manage your account
- To send service-related communications
- To monitor and improve performance
Data Storage and Security
All data is stored in European Union datacenters. We use TLS 1.3 encryption for data in transit and AES-256 encryption for data at rest.
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Port your data to another service
- Object to processing
Contact
For privacy-related inquiries, contact us at privacy@sovinfra.ai.
Updates
This policy may be updated periodically. Last updated: June 2025.